When Your Team Makes Mistakes

“I’m sorry. I’m owning my mistake and I acknowledge that I have to step up my game.”

It’s rare that my team makes mistakes because of how documented our processes are. Usually it’s them getting too comfortable with how good they are. When it happens I’m more interested in if they’ll own it and learn from it than tearing into them.

“Another mistake that I could have avoided with communication…”

Communication. It solves everything.  Business, relationships, personal…

There will never be a time when not saying something will end better than communicating.

When Your Team Makes Mistakes